The HobbyFlock (“App”) allows you to manage your Small Holding or Hobby Farm from anywhere, at any time (“Services”).
The App is controlled by Brain Support ( “we” or “us”).
This Privacy Notice applies to personal data collected or processed by the Device and/or the App. This Privacy Notice aims at helping you understand our privacy practices when you use the App, including what data we collect, why we collect it and what we do with it, as well as your individual rights.
What Personal Data do we collect and for which Purposes?
We receive or collect personal data, as described in detail below, when we provide our Services, including when you access, download and install the App.
Account Data
Depending on your country, you may log in to the App using an account, by using your social media profile (future development), or with your phone number.
Other Provided Data
To take payment for the app, we use a service called Revenuecat. At no point does Brain Support have access to your financial data. RevenueCat handles that on our behalf and looks after your data. You can view more information on their privacy arrangements here: https://www.revenuecat.com/privacy/
Ratings and Review Data
If you write a review or rate the App on the app stores, we may process such information to respond to your comments and questions, understand how you feel when using the App, get familiar with your general perception of the App and our brand, and use these insights to improve the App and/or our products and services. We can only see your app store username, ratings, comments and any other detail you decide to share with us or make publicly available. Unless you require us to do so, we do not link this information to your account credentials or any other information we hold from you. Where you require customer support, we may use your data to follow-up on your case and guide you through our customer support process in accordance with section ‘Customer support’ further below.
We consider the processing of your ratings and review data to be based on our legitimate interest.
Customer support
We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. When you require customer support, you may provide us with information on your use of the Services, including your interaction with Versuni, and how to contact you so we can provide the required support. We may also use your information to respond to you when you contact us.
We consider the processing of your Customer Support data to be necessary for the performance of a contract to which you are party.
Permissions
When the App needs permission to access your mobile device’ sensors (e.g. camera, Wi-Fi, geo-location, or Bluetooth) or other data (e.g. photos) for purposes of the Services, we will ask your consent. We use such data only when needed to provide you the Services and only after you have provided your consent.
With whom are Personal Data shared
We may disclose your personal data to third party service providers, business partners or other third parties in accordance with this Privacy Notice and/or applicable law.
Service providers
We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.
How long do we keep your data?
We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected, thereafter, we will delete in accordance with the requirements under applicable law. The criteria we use to determine our retention periods include: (i) your use of the App and/or Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Your choices and rights
If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via https://brainsupport.co.uk/support/ We will respond to your request consistent with applicable law.
In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and consistent with applicable law.
Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our App or Services anymore.
Contact Us
If you have any question about this Privacy Notice or about the way we may use your personal data, please contact us via https://brainsupport.co.uk/support/ Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region.